Job Description Summary

As an HR Operation Associate you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with HR business partners and cooperating with Senior experts / owners of your responsible HR service process.

Job Description

Essential Responsibilities: 

• Support HR Operations services such as On-boarding, Off-boarding, employee life cycle (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively. 
• Understanding employees questions and issues, advising them in a professional way and handling their queries in a timely manner by ensuring excellent employee experience 
• Deal with operational issues and process failures, identifying and implementing appropriate solutions. 
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes 
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements 
• Being proactive in handling process gaps and being involved to find a solution and participating in process improvements (we are keen advocate of Lean methodology when changing our processes for the better) 

Qualifications/ Requirements: 

• Fully professional  English language knowledge both verbal and written  
• Some relevant professional work experience with demonstrated achievement in Service-oriented environment. 
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency 
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner 
• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity  

Desired Characteristics: 

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions  
• Previous experience working with Workday and any ticketing system is an advantage 

Additional Information