Job Description Summary

Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird.Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.

Job Description

Key Responsibilities

• Customer Satisfaction: Manage project delivery to ensure high-quality outcomes and customer satisfaction. Address customer concerns and issues in a timely and effective manner.
• Application Installation, Configuration & Upgrades: Perform installation, configuration, customization, and upgrades to implement APM solutions in line with customer requirements and technical designs. Provide technical support for APM projects.
• System Architecture & Technical Design: Adapt standard system architectures to customer-specific requirements and develop technical design specifications. Leverage product capabilities to drive standardization, minimize customization, and maximize the reuse of existing solutions.
• Effort Scoping & Estimation: Develop work breakdown structures (WBS) and estimate the effort required for standard technical activities.
• Requirements Gathering: Engage with stakeholders to understand business processes, gather functional requirements, and document them in a structured manner.
• Cross-Functional Collaboration: Work closely with Project Managers and Services Consultants to identify and scope application changes while adhering to change management processes.
• Stakeholder Engagement: Collaborate with Product Development, Commercial Teams, Customers, Solution Providers (Partners/Integrators), and other cross-functional stakeholders as required.
• Project Lifecycle Support: Participate throughout the full lifecycle of assigned projects, contributing to design and functionality decisions to ensure delivery remains aligned with budget, timelines, and customer expectations.

Required Qualifications

• Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).
• Minimum 6 years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations.
• Software skills in software analysis, design, methodology, and architecture
• Programming experience in software development with Microsoft Visual Studio / Development tools.
• Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures.
• Experience with basic database administration like Restoring, Backup for both SQL and Oracle.
• Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects.
• Strong spoken and written English language skills.
• Can lead small project (1-3 team members) team to achieve the desired technical outcome.
• Familiar in utilizing Lean methodology.
• Must be willing to travel to work closely with our customers when required

Desired Characteristics

• Demonstrated ability to learn new software development practices, languages, and tools
• Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus.
• AWS Certified Cloud Practitioner is a plus.
• Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus.
• Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution.
• Excellent complex problem solving and analytical skills
• Work independently as well as part of the team.
• Fosters a strong working relationship with customers in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.
• Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements.
• Can work independently and respect the guidance of the business ethics and culture acting with humility with all colleagues, leading contractors and providing guidance to junior colleagues.

Additional Information