Job Description Summary

We are seeking an experienced Senior Technical Writer to lead the development of high-quality technical documentation for complex enterprise software products and release materials. This role requires strong expertise in structured authoring, documentation strategy, and cross-functional collaboration. The Senior Technical Writer will own documentation deliverables, define standards, mentor junior writers, and help improve documentation processes across teams.

Job Description

Key Responsibilities

• Own the creation, review, and maintenance of advanced technical documentation including user guides, deployment guides, troubleshooting content, architecture overviews, and release notes.
• Partner with engineering, product management, QA, support, and other stakeholders to gather technical details and translate them into clear, accurate documentation.
• Lead documentation planning for product releases and Agile sprints.
• Define and maintain documentation standards, templates, style guides, and information architecture.
• Use structured authoring tools and content management systems to produce scalable, reusable documentation.
• Review and improve existing documentation for clarity, consistency, and completeness.
• Mentor junior technical writers and provide feedback on writing quality, process, and documentation practices.
• Improve documentation workflows, publishing processes, and version control practices.
• Contribute to documentation strategy, content governance, and cross-product consistency.
• Support customer-facing documentation updates, and internal knowledge management initiatives as needed.

Required Skills

• Strong technical writing experience in software, enterprise, or technical product environments
• Excellent written communication and editorial skills
• Hands-on experience with DITA, XML, and structured authoring tools such as Oxygen Author
• Experience with Git/GitHub, version control, Azure Devops (ADO) and collaboration workflows
• Familiarity with documentation publishing systems, CMS platforms, and CI/CD-based publishing processes
• Strong ability to work independently and manage multiple priorities
• Proven experience collaborating with engineering and product teams
• Strong understanding of Agile/Scrum documentation processes and release cycles

Good to have Skills

• Experience documenting APIs, deployment processes, cloud platforms, or enterprise software
• Familiarity with ADO, Confluence, or similar tools
• Experience improving documentation systems, workflows, or content governance
• Ability to mentor or lead other writers
• Understanding of software development lifecycle and technical product architecture

Education and Experience

• Bachelor’s degree in English, Communications, Computer Science, or a related field
• 6+ years of technical writing experience, preferably in software or enterprise environments

Additional Information