Job Description Summary

We are looking for a Delivery Manager to join our Services team in Africa or the Middle East. In this role, you will have end-to-end responsibility for the project Software Delivery, with a focus on technical delivery and execution.

Job Description

What will you do:

• Deploying enterprise software.
  Working within a highly skilled team to manage and execute software deployment, software configuration, and operational testing.
• Identifying and quickly resolving software and related IT issues within a deployment project
• Optimising the deployment process, working with the DevOps teams
• Managing and coordinating effective software delivery

Network & Links

• Internal: Operations, Product Development, Tendering and Maintenance & Support
• External: Customers, Partners

• The Delivery Manager owns the project’s Delivery Model and is the Technical Leader on the Project
• Performing and managing the deployment of interacting complex enterprise software and software dependencies.

It would be highly desirable to have some experience with:

• Wide Area Monitoring Systems (WAMS) or
• Energy Management Systems (EMS) or
• Distribution Management Systems (DMS) or other e-terra or PowerOn products

• End-to-end responsibility on the Software Delivery part of projects to meet the schedule, cost, and quality commitments.
• Good knowledge of IT infrastructures (e.g. High-Performance Storage Systems, or IT Networks, or OS/VM environments)
• Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project Manager on progress
• Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management, and problem management
• Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness)

In collaboration with Methods & Tools

• Implement software delivery performance measurement indicators
• Drive excellence in execution through continuous improvement and change management to implement competitiveness improvement initiatives (costs base reduction, lead time reduction, productivity improvement, quality improvement…)

In collaboration with Tendering

• Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.
• Validate the Scope review at Tendering stage in coordination with the Solution Design team 

In collaboration with Maintenance & Support

• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.

Customer Management

• Delivery Manager may be requested by the Project Manager, who owns the Customer relationship, to contribute to Customer management activities
• Comply and contribute to elaboration of relevant Quality Procedures, work instructions, and Processes in Quality Management System
• Report or resolve any process non-conformances in a timely manner

Health and Safety

• Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility
• Sets the example by demonstrating the proper acts and actively observes work conditions.
• Actively participates in defining corrective actions when work is unsafe or when an uncontrolled risk is observed.
• Routinely observes routines and behaviours of others and provides immediate feedback regarding unsafe behaviour and celebrates achievements or safe behaviours.
• Actively and routinely promotes the identification of hazards and near misses
• Ensure that all staff have done their mandatory EHS training

What will you bring:

• Bachelor's degree in engineering or related field from an accredited university or college (or a high school diploma with minimum 5 years of relevant experience).
• Minimum 3 years of experience in Services – Software Commissioning.
• Knowledge of WAMS or adjacent systems like PMU/SCADA/EMS.
• Delivery/project management experience.
• Good communication skills in English.

What will make you stand out:

• Extensive years of experience in software delivery organization, with operation (project delivery) background
• Strong background in integration aspects related to computer systems
• Experience of Kubernetes and microservice architecture
• Industry knowledge in the field of operation and multi sites project organizations
• Process and methodology oriented
• Ability to remotely drive people towards a common goal
• Highly collaborative and able to work across the organization to accomplish common goals
• Driving change

Additional Information

#LI-Remote - This is a remote position