Job Description Summary

Veille au respect des normes, au développement continu des ressources humaines et des processus, à la gestion efficace du budget et des ressources tout en veillant à ce que l’équipe dispose des processus et des outils nécessaires pour respecter les engagements du projet de services professionnels. Exerce un impact sur les approches, projets et programmes du domaine fonctionnel ou de l'organisation et des méthodes de travail affectées. Influe sur la qualité, l'efficacité et l'efficience de sa propre équipe. Contribue significativement à l'élaboration des priorités. Se fonde sur des pratiques et des politiques professionnelles façonnées par le rôle. Le rôle dispose d'une autonomie modérée, nécessitant un haut niveau de discernement opérationnel.

Job Description

Roles and Responsibilities

• Operationalize the vision and strategy for global service delivery, ensuring alignment with business objectives and customer expectations, while driving operational excellence across all regions.
• Monitor key delivery metrics, identify gaps, and recommend actionable improvements to enhance both regional and global performance. Foster a culture of continuous improvement through Lean principles, while collaborating closely with finance teams to ensure operational and financial alignment with organizational goals.
• Develop and oversee comprehensive demand planning processes, integrating advanced analytics and forecasting tools to optimize resource allocation and labor planning.
• Work with the BI/Reporting team on the development and enhancement of critical systems and tools for the service organization, ensuring they meet current operational needs and align with future roadmap objectives. Champion innovative solutions to improve efficiency, scalability, and adoption, while fostering collaboration with cross-functional stakeholders.
• Lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures to enhance clarity and execution, including influencing frameworks for financial risk identification and mitigation, with significant involvement in risk management practices that have financial implications.
• Globally Standardize and Optimize Demand & Supply management, Time management, Utilization management (including lending/borrowing), Bench management, Cash/AR management & Skills Inventory.

Required Qualifications

• Bachelor’s degree in business, project management, or a related field.
• 8+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations.
• Familiarity with professional software service organization, systems, and stakeholder network.
• Proven track record of driving process improvements and achieving operational excellence in a matrixed organization.
• Strong understanding of lean principles and their application in service delivery environments.

Desired Characteristics

• Exceptional interpersonal skills, with the ability to synthesize complex issues and communicate effectively with diverse audiences.
• Demonstrated ability to mentor and develop high-performing teams across global regions.
• Advanced knowledge of financial processes, including project control, reporting, budgeting, and risk management frameworks.
• Experience in leading business operations initiatives to drive continuous improvement in regional and delivery teams performances

Preferred location: Bellevue, WA
Remote in the Unites States of America or Europe (Germany)

• Note:

  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

#LI-Remote - This is a remote position

Application Deadline: January 21, 2026