Job Description Summary

Possession, conception, assistance spécialisée et prestation de services pour la vaste gamme de services partagés en ressources humaines, souvent dénommés « opérations RH », tels que la génération de rapports, la gestion des données, la gestion du cycle de vie, la mobilité mondiale, etc. Influence la qualité de son propre travail et du travail des collègues de son équipe. Se concentre sur l'exécution des activités de facilitation des normes et la prestation de conseils dans le cadre des politiques et des routines professionnelles au sein d'une discipline habilitante. Une certaine latitude peut être accordée pour réorganiser l'ordre des tâches en fonction de l'évolution des situations.

Job Description

• HR Operations service delivery — Responsible for the accurate and timely delivery of multiple HR Operations processes. Responds to employee, manager, and HR queries professionally and within agreed timelines. Ensures processes are executed correctly and consistently.
• Operational support & issue resolution — Uses established procedures to resolve operational issues. Escalates matters outside defined parameters to a People Leader or senior team member.
• Cross‑functional collaboration — Works closely with colleagues across HR, business teams, and external partners to resolve cases and improve service quality. Builds strong working relationships and acts as a key interface for HR Operations queries.
• Data integrity & administration — Performs accurate data entry, conducts quality checks, and ensures information is maintained to a high standard.
• Understanding of HR processes — Applies general business and HR knowledge gained through education or experience. Understands how the team’s work contributes to wider HR and business objectives.

Required Qualifications

• Bachelor’s degree from an accredited university or college
• Fluent English proficiency, both written and verbal.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Ability to work on own and part of a team
• Attention to detail, stakeholder management, problem‑solving and a customer‑centric mindset.

Additional Information