Job Description Summary

The Power Conversion and Storage (PCS) North Europe Profit & Loss Services Leader will be a key member of the extended leadership team supporting the region to achieve the P&L targets.

He/she will provide strategic direction, commercial growth whilst ensuring operating mechanisms are in place and building organizational capabilities to improve business performance.

He / she will support the regions to implement a Services organization with world class standards, driving high customer satisfaction and strong Safety, Quality, Delivery and Cost performance.

He / will continue to develop Services through higher localization in the Region and systematic joint Service/Product offering.

Job Description

As Region Services leader, will have overall responsibility for Services activities in the region in terms of :

-           EHS / FSE Safety

-           Commercial orders intake (O/I) growth

-           Operations, delivery, & execution

-           Strategy, Growth and business development

-           Quality & Customer Satisfaction

-           Financial performance, P&L

Essential Responsibilities 

• Develop the right strategy for the Services business across North Europe to address market needs and customer satisfaction.
• Manage the full Service regional P&L, with strong focus on S, Q, D, C, while ensuring team is capable of delivering on-time commercial, technical and field service solutions
• Work closely with the Business Units within region and other P&L to identify new opportunities.
• Improve cross Business Units communication & leveraging synergies ensuring a cohesive, empowered and accountable team
• Assure developing & Safety of Field Service Engineers (FSEs)
• Develop regional autonomy for tendering & engineering
• Define the Service Delivery model describing our offering and update policies
• Strengthen our rigor in backlog management
• Ensure appropriate organization design, talent and resources management, business culture, change and risk management. Continue to simplify the organization structure and drive more accountability.
• Establish manpower requirements and partner with regions and HR to execute workforce planning exercise for Services Operations
• Develop the team and talent pipeline

Qualifications/Requirements  

• Master’s degree in Engineering or Business Administration  
• Significant experience in a senior leadership role. 
• Deep business knowledge and experience running a P&L
• Customer focused and strong relationship building skills  
• Sound business acumen and track record of delivering results  
• Strong leadership skills including managing cross functional team 
• High energy with the ability to inspire and motivate others 
• Strong communication skills and executive presence  
• Ability to influence in a matrix and drive change  
• Clear thinking and sound decision-making skills  
• High resilience and able to cope under pressure 
• Demonstrated acceptance and adherence to high ethical, moral and personal values 

Additional Information