Job Description Summary

As related customer equipment, faciliaties or infrastructure projects: responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

• Own end-to-end order fulfilment/project process from order receipt to final delivery, ensuring adherence to customer commitments.
• Ensures project implementation as well as work packages and constraints are accurately integrated into project planning scenario.
• Validate customer orders for accuracy in pricing, configuration, delivery terms, and compliance with contractual agreements.
• Ensure accurate and timely order booking, order confirmation, invoicing, and shipment documentation in ERP systems (SAP)
• Responsible for delivering the customer KPIs (OTD, Quality, SDR) and Organizational KPI’s (Sales/Margin/Cash/Inventory).
• Develop knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute strategy.
• Develop, Implement and Own Strategy for achieving planned goals.
• Ensure Customer Satisfaction through Direct Interaction, dynamic communication, and negotiation skills.
• Coordinate with sales/Manufacturing/Finance/Transportation/Commissioning Team to deliver Customer commitments.
• Collaborate with Customers and internal stake holders (Regional Sales Teams/Unit Tendering Team/Manufacturing Teams) to forecast the demand.
• Evaluate customer orders, review with manufacturing/technical teams for improving the profit margins.
• Handle customer escalations related to order delays, shortages, or delivery issues with effective root cause analysis and resolution.
• Inventory management for optimum utilization of stocks to cater immediate/priority requirements while maintaining the agreed margins.
• Owned end-to-end demand forecasting (monthly, quarterly, and annual), ensuring alignment with sales, operations, and financial targets.
• Promote GE Products by contacting customers to assess needs and deliver solutions.
• Comply 100% with GE EHS Policy.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Prepare regular reports and dashboards for management review and decision-making.
• Initiate proactive actions to mitigate the risks, identified during communications and protect the Tendered margins.
• Share ROEs to ITO and OTR team

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Project Management & Project Planning. Knowledge level is comparable to a bachelor's degree in Electrical/Electrical & Electronics from an accredited university or college.
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong planning and organizational skills – Manage scope, timelines and dependencies effectively.
• Leadership & stakeholder management – Aligns cross-functional teams and drives accountability.
• Analytical thinking – Identifies risks, bottlenecks, and trends to drive timely corrective actions.
• Adaptability & resilience – Manages change and ambiguity while maintaining delivery focus.
• A job at this level is an individual contributor with proven interpersonal skills.
• Strong verbal and written communication skills with the ability to effectively plan, document, coordinate.
• Flexibility to undertake short notice travel in line with customer needs and operational priorities.

Additional Information