Job Description Summary

Passionately drive customer satisfaction with our products and services, aiming at building long-term loyalty by partnering with customers to achieve mutual success

Job Description

Roles and Responsibilities

• Ensuring the delivery of products or services that meet or exceed customer expectations consistently.
• Lead Quality Control and Assurance team,
• Ensure compliance of the Quality Management System with all relevant external certifications (ISO) and perform internal audits to ensure alignment to QMS.
• Take action to assess, simplify, and sustainably improve the effectiveness of our Quality Management System to enhance our products, services, processes, and technologies.
• Point of reference for all company areas to develop a culture aimed at total quality and continuous improvement.
• Lead implementation and development of internal processes and procedures in order to ensure compliance with quality standards.
• Cost of Poor Quality and reduction actions plan implementation continue monitoring, KPI definition and target monitoring.
• Lead internal and external nonconformities and route cause analysis management.
• Quality reference point for customers.
• Direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Coordinate resources to achieve goals with a timely and cost-effective strategy · Lead and assist in daily operations.
• Lead, develop and inspire a team of quality professionals.
• Develop and execute quality and continuous improvement strategy aligned with overall business.
• goals.
• Define and promote the use of standard methods and tools in accordance with Internal directives by utilizing Lean methods.
• Execute, and continuously improve a system or framework to generate, prioritize and
• undefined
• Ensure the Voice of the Customer is represented within the business and leverage to drive the quality.
• agenda.
• Empower employees to take ownership for their performance and leveraging their ability to solve problems.
• undefined
• Impacts the team’s ability to achieve service, quality and timeliness of objectives. Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. High levels of evaluative judgment are required to achieve outcomes required.
• Lead and coach team on RCA

 

 

Required Qualifications

• Experience in quality management and/or continuous improvement, preferably in the energy or engineering sector
• A university degree in Engineering, Quality Management, or a related field.
• 10 + Years of experience in Operations and or Quality
• Proven experience in leading and developing teams.
• Demonstrated experience leading and managing change in a dynamic, international, and fast-paced environment.
• Excellent analytical skills, including experience with quality and continuous improvement data and data driven decision-making.
• Experience in leading quality and continuous improvement initiatives
• Exceptional problem-solving and communication skills
• Fluency in English is required, both written and spoken.

Desired Characteristics

• Fluency in Malay is required, both written and spoken.
• Fluency in English is required, both written and spoken.
• 5+ years of experience on Aero Derivates / Turbine knowledge.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information