Job Description Summary

Provides the necessary support for pre- and post-contract administration and management, including oversight of contract terms and conditions and claims management. The role also includes the definition, management, and execution of risk modeling activities in support of contracts and projects, as well as contract estimation processes and activities supporting tenders and project reviews.

The position influences approaches, projects, programs, and ways of working within the functional area and impacted business organization. It has a direct effect on the quality, efficiency, and effectiveness of the team, with significant input into setting priorities. Guided by established professional practices and policies, the role operates with moderate autonomy and requires strong operational judgment.

Responsible for projects across the Mexico territory, supporting both public and private customer accounts.

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts ·
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Required Qualifications

• This role requires significant experience in the Services & Customer Contract Management.
• Knowledge level is comparable to a Master's degree from an accredited university or college ( or a Bachelor's degree with relevant experience).
• Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information