Job Description Summary

The HQ DT VMO Project Manager / Contract Manager will be responsible for supporting vendor management and contract management activities within the Vendor Management Office (VMO). The role focuses on execution, governance, financial oversight, vendor performance monitoring, and continuous improvement across vendor-related processes.

This position requires strong coordination across Digital Technology, Sourcing, Finance, Accounts Payable, and Business Operations teams to ensure effective vendor execution, contractual compliance, financial transparency, and operational efficiency. The ideal candidate combines structured project management capabilities with practical experience in vendor governance, contract administration, financial reporting, and invoice/payment coordination.

Job Description

Key Responsibilities

· Execute and support vendor management strategy, governance processes, and related performance tracking.

· Monitor and report on vendor KPIs, service performance, governance metrics, and financial indicators.

· Manage and maintain contract-related information within the Vendor Management System, ensuring data accuracy and completeness.

· Support the implementation, administration, and tracking of contract management processes across vendors and services.

· Coordinate with Sourcing teams on vendor onboarding, contract execution, renewals, and commercial follow-up activities.

· Build effective vendor relationships and support day-to-day vendor communications and issue resolution.

· Coordinate with HQ and Business Unit Operations leaders to align priorities, monitor execution, and escalate issues where required.

· Support services portfolio management across assigned vendors and workstreams.

· Prepare and maintain financial reporting, including spend tracking, budget visibility, invoice status reporting, and vendor financial performance analysis.

· Partner with Finance and Accounts Payable teams to support invoice processing, payment follow-up, reconciliation, and resolution of invoice discrepancies.

· Monitor vendor billing against contractual terms and support compliance with internal financial and procurement controls.

· Identify opportunities to improve vendor governance, contract administration, reporting, and operational efficiency.

· Drive execution of tactical workstreams and support process standardization and simplification initiatives within the VMO.

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Qualifications

· Bachelor’s degree in Business, Finance, Digital Technology, Supply Chain, or a related field, or equivalent professional experience.

· 3-5 Years relevant professional experience in Vendor Management, Contract Management, Sourcing, Procurement Operations, Project Management, or related functions.

· Experience supporting vendor governance, contract administration, and cross-functional operational processes.

· Working experience with financial reporting, invoice tracking, spend monitoring, and accounts payable coordination.

· Strong written and verbal communication skills in English.

· Ability to work effectively across functions and manage multiple priorities in a structured and detail-oriented manner.

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Desired Characteristics

· MBA or advanced degree in Business, Finance, or a related discipline.

· Experience in Digital Technology vendor management or IT services environment.

· Familiarity with Vendor Management Systems, contract repositories, or procurement tools.

· Understanding of purchase orders, invoice reconciliation, accruals, payment cycles, and financial controls.

· Experience preparing management-level reports and dashboards on vendor performance, contract status, and financial metrics.

· Strong stakeholder management, negotiation, and influencing skills.

· Strong project management capabilities, including the ability to manage multiple workstreams and deadlines.

· Customer-focused mindset with the ability to respond effectively to business needs.

· Proven ability to drive process simplification, standardization, and continuous improvement.

· Ability to analyze data, identify issues, draw sound conclusions, and recommend practical actions.

· Ability to balance strategic thinking with operational execution and attention to detail.

· Self-starter with the ability to work independently, solve problems proactively, and perform under pressure.

· Demonstrated leadership capability in a complex, matrixed environment.

· ITIL certification preferred.

· PMP / Prince2 certification desirable.

Additional Information