Job Description Summary

The Benefits Specialist will serve as a key member of the People Operations Shared Services CoE, providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team, Total Rewards, external benefits vendors, and the Tier 1 support provider to ensure seamless, accurate, and compliant administration of employee benefits.

Job Description

Key Responsibilities:

1. Workday Benefits Administration (Tier 2 Support)

• Administer employee benefits within Workday HCM, including processing of:
  • Life Events (e.g., marriage, new dependents, divorce)
  • Open Enrolment cycles
  • Data corrections and retroactive adjustments
  • Lifestyle Reimbursement Requests
• Make employee-level data adjustments within Workday across HCM, Compensation, and Benefits modules in response to government regulation changes or benefit plan modifications
• Execute mass uploads for onboarding of interns and apprentices (benefit data only)
• Maintain data integrity and accuracy across all benefits-related records in Workday

2. Passive Events Administration

• Monitor and administer dependent eligibility events 
• Review and verify proof of full-time education documentation submitted by employees
• Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly

3. Lifestyle Reimbursement Processing

• Process lifecycle reimbursement requests triggered via the Workday inbox notification workflow
• Review and approve employee-submitted receipts in Workday
• Input approved one-time payments directly into Workday in line with policy and internal controls
• Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy

4. Vendor & Carrier Liaison

• Act as the Tier 2 point of contact for benefits carriers and vendors
• Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place
• Upload or share files securely with vendors via Box as part of manual interim processes
• Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada

5. Tier 1 Triage & Escalation Support

• Support Tier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention
• Provide timely, accurate responses and guidance to ensure first-contact resolution where possible
• Log, track, and close service cases efficiently within the case management system

6. Compliance & Regulatory Support

• Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards

7. Transition Support

• Support the manual processing of vendor files
• Contribute to process documentation, knowledge transfer, and stabilization activities as the team transitions from the incumbent resource to the CoE model
• Support readiness activities including the setup of automated Workday integrations with benefit vendors

 

Required Qualifications: 

• This role requires 3+ years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).  

• Customer-centric mindset with a commitment to employee experience
• Collaborative team player with the ability to work across geographies and time zones
• Process-oriented with an ability to document and improve workflows with a LEAN mindset
• Should be flexible to work to support countries in different time zones

Desired Characteristics: 

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.  
• Strong working knowledge of Workday, Service Cloud, Powerpoint, MS Excel.
• Experience in LEAN processes
• Benefits knowledge: Familiarity with employee benefits schemes, compliance requirements, and regulatory frameworks

Additional Information