Job Description Summary

Job Description

Roles and Responsibilities:

• Own the end-to-end processing and validation of payroll and benefits–related invoices, ensuring accuracy, completeness, and on-time payment
• Serve as a primary point of contact for payroll and benefits–related invoice queries from employees and HR partners, providing timely and professional responses
• Investigate and resolve booking/ payment discrepancies using established procedures and tools
• Collaborate with internal teams and external providers to resolve more complex issues, escalating to the People Leader or senior team members as appropriate
• Develop and maintain strong working relationships with HR, Finance, vendors, and other stakeholders to support smooth payroll and benefits invoice payments
• Identify recurring issues or process gaps and propose improvements to enhance accuracy, efficiency, and customer experience

Required Qualifications:

• Experience in the Human Resources & Payroll and Benefits Service Delivery
• Experience in Accounts Payable/ Invoice Management
• Strong oral and written English language skills
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency 
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner 
• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity  

Desired Characteristics: 

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions  
• Previous experience working with Workday and any ticketing system is an advantage 

Additional Information