Job Description Summary

Managers who have responsibility across multiple job families (eg. Quality Assurance & Quality Control). Have direct reports (or dotted line reports). Should be used for regional or product line scope.

Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market

Job Description

Scope:

Drive Customer Satisfaction through effective resolution of Complaints with Cross Functional Teams & Central Quality/ PL Teams. Drive India Region Quality KPI across Operations teams, Lead QMS -GA Projects, including Sites, Products &Support & optimize COPQ. Educate/systemize the six sigma methodology for problem solving , customer complaints, margin deviations review etc…Support customer satisfaction Surveys. Interact with customers & the Operations for approval/ operationalize MQPs. Driving Process adherence & simplification with the operations teams. Ensure to be a SPOC for customer with respect to process quality and complaints resolution.

Main Region PMO tasks include:

• Handling Customer Complaint (ACT) with the help of Cross Functional Teams & Central Quality/ PL Teams and customer satisfaction, Site Issues Management
• Internal Process Audits – PMH/QMS/Process/MQP Audits & Corrective Action follow-up
• Prepare MQPs( Master Quality Plan) to suit customer specification & Coordinate with customer for approval
• Standardization of MQP (for Utility customers)
• Facilitate weekly meetings in Operations for discussing open quality issues
• Coordinate with sourcing & supplier quality for qualification of Plants/ Products/ Bought Out Jobs & Vendors for Customer Approvals.
• Vendor Performance improvements - issue resolution/ escalation/ investigation
• Investigation of BCRs(Budget Change Request) & Major site issues using quality tools like 8D or PSR.
• Report monthly Region Quality KPIs and participate in Operation Reviews for Quality
• Align & support Business Blue Print for future product expansion/ qualification
• Support the Customer Support Organization to achieve the set targets
• Warranty Analysis and review and corrective actions
• Implement and coach LEAN in the region

Qualifications / Requirements:

• Bachelor’s degree in mechanical / electrical / Electronics / Electronics & Communication with Minimum of 15 Years of Experience
• additional Diploma or degree in Quality management will be an advantage
• Six Sigma certification
• Minimum 10 years working experience as quality manager in customer focused segment
• Hands on Knowledge on 8D Tools, PSR, LEAN , KAIZEN etc.
• Should have knowledge on Manufacturing and Operation processes
• Certified Internal Auditor QMS & ISM Knowledge of SAP/ERP, Business Objects, Project Structure and Project tools / dashboards.
• Strong LEAN advocate with a love for at point problem solving, RCAs, 5 WHYs and PSRs.
• Willingness to travel 10-20%.

Desired Characteristics:

• Leadership by influence with strong team player attributes.
• Ability to interact with term members from different cultural backgrounds.
• Ability to summarize data of a complex project, and to be able communicate the key message as needed.
• Able to manage the details while not losing sight of the big picture under focus.
• Strong business acumen, execution driven. High energy, positive individual loving operational challenges with proactivity.

Additional Information